Privacy Policy

Effective Date: February 15, 2026

This Privacy Policy describes how Off Grid RV Centre (“we”, “us”, or “our”) collects, holds, uses, and discloses your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website offgridrvcentre.com.au and our booking services, contact form or other services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect the following kinds of personal information:

  • Contact information (name, last name, email address, phone number,)
  • Enquiry and transaction details
  • Competition and promotional participation information
  • Website usage information and preferences
  • Any other information you voluntarily provide

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records) unless required by law and with your express consent.

This information is typically collected via online forms, email communications, or in-person interactions at events like trade shows.

  1. Purpose of Collection

We collect personal information to:

  • Process and respond to inquiries, orders, or requests for our products and services.
  • Administer competitions, giveaways, or promotions, including verifying eligibility and delivering prizes.
  • Improve our products, services, and customer experience.
  • Send marketing communications about our products, services, or events, only with your explicit consent.
  • Comply with legal obligations.
  1. Use and Disclosure
  • We use your personal information only for the purposes listed above or as required by law.
  • We may disclose your information to:
    • Third-party service providers (e.g. delivery services, or IT support) who assist us in our operations, subject to strict confidentiality agreements.
    • Regulatory authorities or law enforcement, if required by law.
  • We will not share your personal information with third parties for their marketing purposes without your express consent.
  1. Data Storage and Security
  • We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
  • We implement technical and organisational security measures including: – Password-protected systems and access controls – Encryption of sensitive data – Regular security assessments and staff training – Secure physical premises and disposal procedures – Incident response and breach notification procedures
  1. Access and Correction
  • You may request access to or correction of your personal information by contacting us at sales@offgridrvcentre.com.au.
  • We will respond to such requests within a reasonable timeframe, in accordance with the APPs.
  • We may require you to verify your identity before processing access requests. If we decline your request, we will provide written reasons and inform you of your complaint rights. We aim to respond to all requests within 30 days.
  1. Overseas Disclosure
  • We may disclose your personal information to overseas recipients including:

– Other service providers who assist in our operations

Before disclosing personal information overseas, we take reasonable steps to ensure these recipients comply with privacy standards substantially similar to the Australian Privacy Principles, including through contractual arrangements that bind them to equivalent privacy protections.

If you do not consent to overseas disclosure, please contact us, though this may limit our ability to provide certain services.

  1. Complaints
  • If you have concerns about how we handle your personal information, please contact us at sales@offgridrvcentre.com.au or 0404 863 785. We will investigate and respond to complaints within a reasonable timeframe.
  1. Changes to This Policy
  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website: https://offgridrvcentre.com.au/ or communicated to you as required by law.
  1. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. We have established retention schedules and will securely delete or anonymise your information when it is no longer needed.